❓ Frequently Asked Questions (FAQs) – First One 11

At First One 11, we want your shopping experience to be smooth, enjoyable, and completely stress-free. Below, you’ll find answers to some of the most common questions our customers in the United States ask. If you don’t see your question here, please feel free to contact our support team—we’re always here to help.

1. Where does First One 11 ship to?

Currently, First One 11 proudly serves customers throughout the United States, including all 50 states, Alaska, Hawaii, Puerto Rico, and other U.S. territories. We also ship to APO/FPO/DPO military addresses to support our service members. At this time, our focus is on ensuring safe and reliable delivery within the United States only, so we do not ship internationally.

2. How long does it take for my order to arrive?

We work hard to process all orders as quickly as possible. Typically, orders are processed within 1–3 business days. After processing, shipping times vary based on your selected shipping method. Standard delivery usually takes 3–7 business days, while expedited and priority shipping options may take 1–4 business days depending on your location. Please note that deliveries to remote areas or during peak holiday seasons may require additional time. Once shipped, you’ll receive a tracking number to monitor the progress of your order in real time.

3. How can I track my order?

Once your order leaves our warehouse, you will automatically receive a confirmation email with your tracking number and carrier details. Tracking information may take up to 24–48 hours to update in the system. You can simply click the tracking link provided in your email or enter your tracking number on the carrier’s website (such as USPS, UPS, or FedEx) to follow your package every step of the way until it arrives at your doorstep.

4. What happens if my package is delayed or lost?

While we do everything in our power to ensure timely delivery, delays can occasionally happen due to factors outside our control such as weather disruptions, carrier delays, or high seasonal demand. If your order appears delayed, we recommend tracking it using the link provided in your shipping email. In the rare event that your package is lost, please reach out to our support team as soon as possible. We will work directly with the carrier to investigate the issue and, if necessary, send you a replacement order or arrange a refund.

5. Does First One 11 accept returns or exchanges?

Yes, your satisfaction is our top priority. If you are not completely satisfied with your purchase, First One 11 offers a hassle-free returns policy within a specified time frame (please refer to our dedicated Returns & Refund Policy page for details). Items must be unused, in their original condition, and returned with packaging intact. Once your return is received and inspected, we will notify you regarding your refund or exchange. Please note that certain products may be final sale and not eligible for return, which will always be stated clearly at the time of purchase.

6. Who pays for return shipping?

In most cases, customers are responsible for covering the cost of return shipping. However, if you received an incorrect or defective item due to an error on our part, we will gladly provide a prepaid return label at no additional cost to you. Our customer support team will guide you through the process to ensure that returns are quick and stress-free.

7. What payment methods do you accept?

At First One 11, we want checkout to be secure and convenient. That’s why we accept all major payment methods including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shopify Payments. All transactions are processed through secure, encrypted systems to ensure that your information is fully protected at every step. Unfortunately, we cannot accept personal checks, money orders, or cash-on-delivery payments.

8. Are my payment details safe?

Yes. Protecting your personal and financial information is extremely important to us. Our website is secured with SSL encryption and all payments are processed through trusted, PCI-compliant gateways. This means your sensitive details, such as credit card numbers, are never stored on our servers. You can shop at First One 11 with full confidence knowing your security and privacy are always a priority.

9. How do I contact customer support?

Our dedicated support team is here to assist you with any questions, concerns, or order issues. You can reach us via email at [info@firstone11.store] or through our Contact Us page on the website. We aim to respond to all inquiries within 24–48 business hours. For urgent concerns, we recommend including your order number in your message so that we can provide faster assistance.

10. Does First One 11 offer discounts or promotions?

Yes! We love rewarding our customers with special offers, seasonal discounts, and exclusive promotions. To stay updated, we recommend signing up for our newsletter and following us on social media. Subscribers often receive early access to new collections, private sales, and discount codes not available to the general public.